Safran
Sarasota, Floride, États-Unis
Primary Function:
Coordinate across functional disciplines to achieve customer satisfaction. Manage performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations. Develop and maintain relationships that foster additional growth opportunities and up-sell products as an extension of the sales force. Lead Customer Service Reps in daily operations per company policy and procedures.
Essential Job Functions:
• Functions as liaison for all customer service representatives in SRQ to ensure customer work orders are managed within contractual obligation.
• Represents the voice of the customer: Provide high-level customer support for issues that relate to production.
• Responsible for establishing, implementing, tracking, and reporting Key performance Indicators (KPIs) of the...