2 offres digital analyst trouvées

The department acts as the operational interface between Asset Management and Technology and is the primary point of contact for Amundi’s SaaS platforms, ALTO Investment and ALTO Wealth. We serve both external and internal clients as well as colleagues across the organisation. Key responsibilities include coordinating with our Tech Hubs in Paris and Dublin, providing first‑line user and customer support, and supporting platform-related commercial activities (preparation, delivery and follow‑up of demonstrations, onboarding and sales engagements). The team is also responsible for customer success tasks such as training, incident escalation, and feedback coordination with Product and Development. The VIE will provide business and first‑line support for external clients and local end users of Amundi’s ALTO Wealth & ALTO Investment platforms. He/she/they will coordinate closely with Central Europe and Global teams in Paris and Dublin to ensure timely resolution of Jira tickets and...

 Elicit, analyze, and prioritize requirements with stakeholders, ensuring clarity for development (user stories, use cases) Drive requirements analysis and functional support for internal product integration and at client sites Plan and lead workshops, interviews, and analysis sessions with clients and stakeholders Develop process flows, data models, and functional concepts to support solution design Collaborate with developers, architects, and testers to clarify requirements and ensure feasibility during implementation Support functional validation and user acceptance testing to secure quality delivery Act as a bridge between clients, product management, and technical teams