34 offres management trouvées

YOUR ROLE The intern role is to bring support and analysis for optimizing customer care performance at a global level through productivity management, data-driven decision-making, and performance monitoring. WHAT ARE YOU GOING TO DO ? - Customer Contact Maintenance: Maintain the customer contact data in the NOVA system, ensuring all records, interactions, and reports are accurate and up to date. - Data Audits & Integrity : Conduct regular data checks and clean-up tasks to ensure data accuracy, focusing on contact management and queue frames. Report any discrepancies to the Operations Management team. - Data Consistency : Assist in ensuring consistent and accurate customer care data management across teams by following established guidelines. - Analytics & Monitoring : Use analytics tools to monitor key data points like customer interactions, service levels, and resolution times, helping to support data-driven decisions. - Data Quality Improvement : Identify any data...

YOUR ROLE Within the Global Region Department, you strengthen the PMO team whose mission is to manage the budget, resources and monitore projects: - You analyze the follow-up of your department's budget (follow-up of consumption, claiming status, follow-up of invoices, follow-up of resources ) by defining KPIs, developing reports with explanations of variances and reporting alerts. - You manage purchase requests from the MEI Region Department and support others. - You establish the budget forecasts for the MEI Region Department in collaboration with all IT Managers, Management Control according to a schedule defined by Governance. WHAT ARE YOU GOING TO DO ? - You participate in projects to improve and evolve Project Management processes, you contribute to POCs on new tools, you bring your knowledge and experience with a constructive approach. - You ensure compliance with the procedures put in place by Governance and assist Managers with the tools available at IT. - You make...

YOUR ROLE Within the Transformation department of the Assets & Operations division, you will work closely with the team to support transformation projects through internal communication and change management initiatives. You will participate in the design, implementation and monitoring of communication strategies aimed at uniting teams around strategic initiatives and supporting change within the various departments. WHAT ARE YOU GOING TO DO ? Specifically : 1. Internal communication : - Contribute to the development of the internal communication strategy for transformation projects. - Create and distribute communication materials (newsletters, articles, videos, infographics, etc.) and help run the dedicated channel on the company's internal social network. - Work closely with project teams to promote key initiatives and their impact. - Contribute to maintaining the Knowledge Hub, which centralises key information on departments, news and strategic initiatives, and ensure...

THE ROLE Within the CSR Department, you will be part of the Planet pillar, responsible for implementing and coordinating the Group's Environmental Policy on a global scale. WHAT ARE YOU GOING TO DO? Within the CSR Department, you will support the team in its various missions. In this context, you will take part in research and analysis projects related to the impacts of regulations and current topics connected to our effects on climate, energy, marine and terrestrial biodiversity, and the circular economy. You will also contribute to CSR reporting required by our stakeholders through benchmarking, qualitative analysis, and coordination with technical departments, demonstrating the Group's environmental performance. - Carbon Disclosure Project Data collection and analysis (emissions/consumptions) Governance of energy transition management actions Report drafting Maritime and logistics benchmarking Synthesis and action plan to improve the score - CSR Tenders :...

YOUR ROLE The internship will be integrated into CCIS, a subsidiary of the Group dedicated to land-based activities (storage and transport of containers in 30 countries) in the Process Department which acts as a control tower in charge of structuring and harmonizing internal processes as well as managing cross-functional projects in connection with the operational entities of the network. WHAT ARE YOU GOING TO DO ? - Document management: analysis of existing systems, redesign of the document nomenclature, updating and monitoring of internal databases (contract library, directories). - CCIS data digitization: provision of operational data (QlikSense), interactive site mapping. - Communication: creation of corporate materials, definition of an internal CCIS communication plan. - Cross-functional projects (PMO): development of training programs for the network, employer branding development, etc. WHO ARE WE LOOKING FOR ? - You are currently enrolled in a Master's program (Master...

YOUR ROLE Within the sales department, the CMA CGM+, Value Added Services Business Unit develops, markets and manages services that complement maritime transport, such as decarbonisation, loading priority, security and solutions tailored to regulatory requirements. The intern's role will be to support the launch of new products, improve existing products and help formalise cost studies to guide commercial strategy. WHAT ARE YOU GOING TO DO ? - Launch of new products: formalisation of reverse planning, coordination of monitoring committees, assistance with procedure training, assistance with communication strategy and sales promotion materials. - Improvement of marketed products: identification of development opportunities, reverse planning, improvement of existing procedures and communication materials. - Strategy and research: implementation and improvement of sales performance reporting, performance monitoring in CRM, and participation in sales network coordination. WHO ARE...

YOUR ROLE Internship in the Administration & General Services Department and the Building and User Services Department. You will mainly be responsible for maintenance and repair work on the building, as well as technological renovation and building asset management. WHAT ARE YOU GOING TO DO ? - Identification of technical installations. - Developing a multi-year plan. - Technology and regulatory monitoring. - CMMS (Computerised Maintenance Management System) (simplification and automation). - Finding innovative solutions. WHO ARE WE LOOKING FOR ? - You are currently enrolled in a Master's 1 or 2 programme at an engineering school specialising in Industrial Engineering or Energy. - You have an excellent command of French, both written and spoken (writing standards and interactions with all types of interlocutors). - You have good technical knowledge (HVAC, CFO, CFA), technical and financial project management, and office software. - Your curiosity, foresight and autonomy...

ROLE Within the Lines Department and in collaboration with the Tender Desk Manager, you will support the Tender Desk Officers team by coordinating commercial negotiations for Key Account tenders and ensuring their operational follow-up. RESPONSIBILITIES - Act as an interface between Key Accounts, the Lines, and the GBS Shared Service Center for rate negotiations. - Prepare CMA CGM commercial offers as part of tender processes. - Respond to tenders within deadlines and coordinate negotiated rates with the Lines. - Serve as a key contact for agents, GBS/SSC, and customers for commercial and operational follow-up. - Actively participate in identifying customer segments and developing reporting tools. PROFILE - Master's degree student (Business School or equivalent). - Skills: o Data processing and formatting (information flow management). o Data analysis (QlikSense) and support for sales teams. o Strong command of Excel. - Languages: English required, French...

YOUR ROLE You will join CMA CGM's Purchasing department, which consists of seven buyers responsible for port equipment. You will contribute to the implementation, monitoring, and evaluation of cross-functional and operational projects related to CAPEX investments and OPEX expenditures. You will work on both operational and cross-functional assignments in a dynamic and collaborative environment. WHAT ARE YOU GOING TO DO ? Operational tasks - Supporting the launch and management of tenders for port handling equipment. - Monitoring and managing order fulfillment (disputes, claims, transport organization, etc.) within the CAPEX and OPEX scope. - Manage performance during the tender and execution phases. - Set up and maintain the price database. Cross-functional tasks - Set up and support operational performance evaluations of suppliers. - Participate in the implementation of category strategies. - Participating in the implementation and monitoring of...

The CSR Department is offering a 6-month internship as a CSR Reporting Officer. MISSIONS As part of the CSR Department, you will join the Fair Trade pillar, which manages interactions with the Group's external stakeholders: clients, suppliers and subcontractors, investors, NGOs, and professional networks. The CSR Reporting Officer supports the preparation of reporting (CSR report, Ecovadis assessment questionnaire) by: - Controlling and consolidating data from the non-financial reporting tool - Verifying the quality of deliverables and other documents - Contributing to the quarterly updates of CSR dashboards for the executive management The CSR Reporting Officer also contributes to the continuous improvement of non-financial reporting: - Updating reporting procedures and automated checks in the non-financial reporting tool - Raising awareness among contributors regarding reporting processes and rules - Integrating new entities into Group reporting The CSR Reporting Officer...

VOS MISSIONS Le stagiaire aura pour mission d'apporter son soutien et ses analyses afin d'optimiser les performances du service client à l'échelle mondiale grâce à la gestion de la productivité, à la prise de décision fondée sur les données et au suivi des performances. QU'ALLEZ-VOUS FAIRE ? - Gestion des contacts clients : gérer les données relatives aux contacts clients dans le système NOVA, en veillant à ce que tous les enregistrements, interactions et rapports soient exacts et à jour. - Audits et intégrité des données : effectuer régulièrement des vérifications et des nettoyages des données afin d'en garantir l'exactitude, en mettant l'accent sur la gestion des contacts et les files d'attente. Signaler toute anomalie à l'équipe de gestion des opérations. - Cohérence des données : contribuer à garantir une gestion cohérente et précise des données relatives au service client entre les équipes en suivant les directives établies. - Analyse et surveillance : utiliser des...

YOUR ROLE As part of our digital transformation, the Group Purchasing Department is strengthening its skills in data management and utilisation. We are looking for a Data Analyst intern to support our teams in improving data quality and developing high value-added management tools. WHAT ARE YOU GOING TO DO ? 1. Improving and ensuring the reliability of purchasing data - Checking, cleaning and enriching data (suppliers, contracts, categories, purchases, etc.). - Implement and monitor management rules to harmonise data at Group level. - Participate in projects to complete and structure reference systems. - Contribute to providing reliable data for internal users. 2. Analysis and reporting - Perform ad hoc numerical analyses for purchasing teams (spend analysis, segmentation, etc.). - Design, update and optimise dashboards for buyers and management (Qlick Sense/Excel). - Participate in the automation of existing reports to improve team efficiency. 3. Contribution to digital...

VOS MISSIONS Dans le cadre de notre transformation digitale, la Direction des Achats Groupe renforce ses compétences sur la gestion et la valorisation des données. Nous recherchons un(e) stagiaire Data Analyst pour accompagner nos équipes dans l'amélioration de la qualité de la data et dans le développement d'outils de pilotage à forte valeur ajoutée. QU'ALLEZ-VOUS FAIRE ? 1. Amélioration et fiabilisation de la donnée achats - Contrôler, nettoyer et enrichir les données (fournisseurs, contrats, catégories, achats). - Mettre en place et suivre des règles de gestion permettant d'harmoniser la data au niveau Groupe. - Participer à des projets de complétude et de structuration des référentiels. - Contribuer à la mise à disposition d'une donnée fiable pour les utilisateurs internes. 2. Analyses et reporting - Réaliser des analyses chiffrées ad hoc pour les équipes achats (spend analysis, segmentation). - Concevoir, mettre à jour et optimiser les dashboards à destination des...

YOUR ROLE You will work in the Fleet Upgrade department, which manages technical shutdowns and investment projects on CMA-CGM fleet vessels. The Project Control Division is responsible for implementing project monitoring tools and methods, primarily from a planning and budgeting perspective. You will be responsible for updating, modernizing, and automating existing reporting tools. WHAT ARE YOU GOING TO DO ? - Definition of indicators. - Creation of databases necessary for updating the identified indicators. - Creation and automation of dashboards. WHO ARE WE LOOKING FOR ? You have a Master's degree in engineering. You are proficient in IT and office software (advanced Excel, TCD, Query, Sharepoint, and basic VBA). You have a basic understanding of database management Your critical and conceptual thinking skills, combined with your ability to synthesize information, will be assets for success in this position. You are fluent in English. You are also...

YOUR ROLE As part of the Control Tower team, you will be responsible for creating, enhancing, maintaining, and automating the map connecting relevant applications to various IAM products covering different risk ranges. You will work on principles, processes, and all aspects of data lifecycle management. You will help to simplify existing processes. You will determine the communication channels for this map and any device/application for sharing it. WHAT ARE YOU GOING TO DO ? - Review of existing information on the application connection map (scattered, incomplete, insufficiently structured data). - Study of the various data repositories on applications. - Understanding of IAM products and connection requirements. - Structuring and filling in the map (data model, flows, and feeding rules). - Data exposure. - Data maintenance model (manual, automatic). WHO ARE WE LOOKING FOR? - You have a Master's degree in engineering or equivalent, or a technical...

VOS MISSIONS Au sein de l'équipe « Control Tower », vous serez en charge de la constitution, l'enrichissement, la maintenance et l'automatisation de la carte de raccordement des applications pertinentes aux différents produits IAM permettant de couvrir des gammes de risque. Vous travaillerez sur les principes, les process et toute la gestion du cycle de vie de la data. Vous contribuerez à simplifier les process existants. Vous déterminerez les canaux de communication de cette carte et l'éventuel dispositif/application pour la partager. QU'ALLEZ-VOUS FAIRE ? - Reprise de l'existant sur la carte de raccordement des applications (données éparses ,non exhaustives, pas assez structurées). - Etude des différents référentiels de données sur les applications. - Compréhension des produits IAM et des exigences de raccordement. - Structuration de la carte et remplissage (modèle de données, flux et règles d'alimentation). - Automatisation de l'alimentation. -...

YOUR ROLE The shipping sector is carrying out a major transformation in a context of decarbonization of its industry. In perspective and transition period, CMA CGM has committed to use LNG (Liquified Natural Gas) as a marine fuel for its new fleet of container ships. Liquefied natural gas (LNG) is a cryogenic liquid obtained by condensation of a mixture of gases composed mainly of methane. It is stored on board ships at a temperature of approximately -158°C and at atmospheric pressure using a technology of tanks integrated into the structure of the ship, known as "membrane" or "type C" tanks. Its emissions after combustion are lower than those of conventional marine fuels (HFO, MDO). The LNG tank is the place of complex phenomena due to its physical nature as a multi-component fluid that evaporates over time because of the heat ingress through the tank walls and to the effects of sea motion resulting in a sloshing phenomenon which generates additional evaporation, with a...

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head...

YOUR ROLE You join the Global Alliance & Partnership department. You contribute to the analysis, administrative and financial monitoring, and implementation of partnership agreements signed with shipowners, aiming to develop and optimize service quality. WHAT ARE YOU GOING TO DO ? Reporting to the Head of Partnership Agreements : - You understand and ensure proper application of various types of partnership agreements to anticipate financial and operational impacts. - You monitor allocations (surcharges, space imbalances) and produce regular reports to ensure compliance and efficiency. - You conduct statistical studies related to contracts, analyze data, and develop management tools for activity tracking. - You verify consistency between contracts and operational realities. - You advise departments on contract interpretation and execution, share information, coordinate actions, and work with support services to ensure optimal daily follow-up.

Your role You will join the CMA Ships Department, responsible for the technical management of CMA-CGM vessels. You will ensure maintenance, parts procurement, and troubleshooting to guarantee the availability of our vessels. As a member of our team, you will contribute to the expansion of our fleet and the optimization of our maritime operations. What are you going to do? - Comply with IMS and all relevant international rules and regulations. - Ensure all your duties in accordance with quality, health, safety, environmental and ethics policies. - Propose a continuous performance improvement plan which will be reported and reviewed on a periodical basis. - Participate at Fleet meetings and Vessel reviews. Dispatch the minutes and record them in Sharepoint. - Follow up on administrative matters on assigned tasks involving all fleets in Marseille, Le Havre, and Singapore. - Coordinate between Fleet and Training departments for deployment of assigned training within the fleet...