30 offres web analyst trouvées

YOUR ROLE You will join CMA CGM's Purchasing department, which consists of seven buyers responsible for port equipment. You will contribute to the implementation, monitoring, and evaluation of cross-functional and operational projects related to CAPEX investments and OPEX expenditures. You will work on both operational and cross-functional assignments in a dynamic and collaborative environment. WHAT ARE YOU GOING TO DO ? Operational tasks - Supporting the launch and management of tenders for port handling equipment. - Monitoring and managing order fulfillment (disputes, claims, transport organization, etc.) within the CAPEX and OPEX scope. - Manage performance during the tender and execution phases. - Set up and maintain the price database. Cross-functional tasks - Set up and support operational performance evaluations of suppliers. - Participate in the implementation of category strategies. - Participating in the implementation and monitoring of...

YOUR ROLE The intern role is to bring support and analysis for optimizing customer care performance at a global level through productivity management, data-driven decision-making, and performance monitoring. WHAT ARE YOU GOING TO DO ? - Customer Contact Maintenance: Maintain the customer contact data in the NOVA system, ensuring all records, interactions, and reports are accurate and up to date. - Data Audits & Integrity: Conduct regular data checks and clean-up tasks to ensure data accuracy, focusing on contact management and queue frames. Report any discrepancies to the Operations Management team. - Data Consistency: Assist in ensuring consistent and accurate customer care data management across teams by following established guidelines. - Analytics & Monitoring: Use analytics tools to monitor key data points like customer interactions, service levels, and resolution times, helping to support data-driven decisions. - Data Quality Improvement: Identify any data...

YOUR ROLE Integrated into the Research & Innovation Department, you participate in further understanding and exploration of our datasets that are collected from data from ships of our fleet. The job will be an excellent first step for becoming a maritime data expert. As part of CMA CGM's R&D department and specifically Smartship Project, you will contribute in the conducting an analytic data dictionary from various data sources. That means that you should have a physical understanding of each variable in our dataset, and you should be able to explain it, by showing information from the manual of the sensor that the data are coming from, and you should be giving some examples from the data obtained. Over the examples the distributions of the data will be studied and any issues with data quality will be discussed. Over the examined data, some of the best data will be selected for bringing actions that lead to energy efficiency improvement over our fleet. WHAT ARE YOU...

YOUR ROLE The internship will be integrated into CCIS, a subsidiary of the Group dedicated to land-based activities (storage and transport of containers in 30 countries) in the Process Department which acts as a control tower in charge of structuring and harmonizing internal processes as well as managing cross-functional projects in connection with the operational entities of the network. WHAT ARE YOU GOING TO DO ? - Document management: analysis of existing systems, redesign of the document nomenclature, updating and monitoring of internal databases (contract library, directories). - CCIS data digitization: provision of operational data (QlikSense), interactive site mapping. - Communication: creation of corporate materials, definition of an internal CCIS communication plan. - Cross-functional projects (PMO): development of training programs for the network, employer branding development, etc. WHO ARE WE LOOKING FOR ? - You are currently enrolled in a Master's program (Master...

YOUR ROLE The Global Experience Network (GEN) unit is a global enterprise-wide organization of over 20,000 people in over 160 countries aimed to promote Customer Intimacy & facilitate Market Agility across the CMA CGM group as One Team by providing a harmonious end-to-end journey through Innovative Solutions and Enhanced Processes. The GEN serves its internal and external customers with its Customer Care, Agency Network, Business Excellence teams whose primary goal together is to Enhance Customer Satisfaction, Contribute to develop the Business and contribute to enhance Performance and Customer Satisfaction while constantly increasing our Productivity through operational excellence. WHAT ARE YOU GOING TO DO ? Purpose of the Customer Care Operations Function : The Customer Care Operations function serves as the backbone of the Customer Care network, acting as a crucial enabler for enhancing Agency performance. This is achieved by monitoring and driving improvements in...

YOUR ROLE The intern will join the eCommerce Customer Support team within the Digital Agency department. Customer Support is one of the five verticals that make up the eCommerce department, where it organises the activities and tools needed to provide the group's digital customers with the support they need for their online business. The internship involves designing and implementing a framework for evaluating and improving customer satisfaction in the context of eCommerce Customer Support activities. WHAT ARE YOU GOING TO DO ? 1 - Mission and Responsibilities / Tasks: - Design and implement a framework to assess customer satisfaction with the online support services provided by the eCommerce department (support requests, FAQ content, interactions with the chatbot, live chat interactions). - Define indicators and KPIs to effectively measure customer experience and satisfaction. 2 - Evaluating the Effectiveness of FAQs: - Develop a methodology to evaluate the relevance...

YOUR ROLE We are looking for our future intern to join the Accounting department. The internship will begin in February/March 2026 for a period of 6 months. You will be involved in monthly accounting closing tasks as well as preparatory tasks for consolidation. WHAT ARE YOU GOING TO DO ? - In this role, you may be required to make entries and participate in the auditing of financial statements. - You will carry out and formalise account analyses and make adjustments to accounts where necessary. - You will draw up dashboards and report regularly to your line managers. - You may be involved in substantive work, such as drafting procedures and task descriptions. WHO ARE WE LOOKING FOR ? - Higher education in Master 1 Finance, Accounting, - First professional experience possible, - You have a good knowledge of general accounting. - You are proficient in Office Suite tools. - Fluent English required, - You are independent while also able to work in a team, and you have a sense...

YOUR ROLE The Dangerous Cargo Office, an iconic part of CMA CGM, is responsible for verifying dangerous goods information provided by customers in accordance with IMDG Code rules, international port regulations and internal restrictions. The DCO is an essential validation step before a container can be loaded on board. It is one of the key factors in ensuring safety on board ships. WHAT ARE YOU GOING TO DO ? - Assist the HO DCO in its numerous projects to modernise the applications used in the department. Your tasks will help to shape innovative applications tailored to the business needs of dangerous goods transport, activity management and effective paperless communication. - Research and analysis: Analyse best practices and solutions for dangerous goods management, identifying the specific needs of the project. - Tool creation: Create and maintain tools (Excel, Qliksens) for the DCO's needs. - Interdisciplinary collaboration: Work with IT and operations teams to ensure the...

YOUR ROLE The Customer Care Europe department at the Regional Office Europe oversees the performance and harmonisation of customer care processes in European branches. It works closely with central headquarters teams and local branches to ensure a smooth, consistent and measurable customer experience across the continent. This division acts as a strategic link between global headquarters and field agencies to ensure operational excellence and customer satisfaction. The intern will participate in the continuous improvement of carrier haulage processes and performance in Europe through mapping, analysing and optimising processes and monitoring customer satisfaction indicators (NPS, CSAT), in conjunction with the digitalisation and simplification of customer journeys. WHAT ARE YOU GOING TO DO ? - Map import/export and carrier haulage processes in the various European agencies. - Design and propose TO-BE' process improvements to enhance efficiency and harmonisation. - Contribute to...

YOUR ROLE As an intern, you will join the manager's team within the Control Tower dedicated to the Group's other activities: - Logistics (CEVA). - Terminals. - Inland Services. - Air Cargo. - La Méridionale. - Media (Press, Audiovisual, and Digital). WHAT ARE YOU GOING TO DO ? - Improving the reliability of data analysis with business units. - Producing quarterly reports on certain business units and specific topics at the request of the CEO's office or the Executive Committee. - Monitoring cross-functional projects with other departments (HR, Finance Tools). WHO ARE WE LOOKING FOR ? - You have a Master's degree in Finance/Accounting/Management/Auditing or a degree from a business/engineering school. - You are proficient in Office 365 (Outlook, Excel, Word, PowerPoint at a minimum) and office software, including AI tools (Thinkcell, OneStream or HFM, Copilot). - Initial experience in auditing/management control and knowledge of IFRS would be a plus....

YOUR ROLE The QSSE Terminals & Inland division is part of an independent QSSE support department that assists the Group's land-based assets in improving their practices related to quality, health, safety, and the environment. It is therefore both an operational and technical environment. The intern will assist the Digitalization Officer in improving our digital processes across the entire scope. The main tasks will be to develop the department's QlikSense dashboards to monitor the QSSE performance of our assets and to provide support for the integration, structuring, optimization, sizing, and launch of a new QSSE reporting tool. WHAT ARE YOU GOING TO DO ? Specifically: - Take charge of the architecture, development, and updating of QlikSense dashboards to ensure the proper level of monitoring of the department's KPIs (data model, script, etc.). - Support the Digitalization Officer on the QSSE reporting tool change project: o Define and ensure functional compliance in...

Already equipped with a fleet of 4 long-haul aircraft (1 A330F and 3 B777Fs), it will be further reinforced with eight Airbus A350Fs by 2027, making CMA CGM AIR CARGO the launch operator of this new aircraft. Moreover, thanks to support from a partner, AIR CARGO now operates on the transpacific route with two additional B777Fs that we own. MAIN RESPONSIBILITIES Management of an international portfolio of providers - Assess Ground Handling Agents (GHAs) and their performance against ICAO, EASA, and IATA standards. Security inspections - Conduct quality reviews of the security operation areas to ensure compliance. - Prepare inspections by creating tailored checklists, identifying gaps or weaknesses in security operations, and drafting detailed audit reports with clear and actionable recommendations. - Ensure compliance with international aviation cargo security regulations (e.g., ICAO, EASA, and IATA standards). - Ensure the follow-up and implementation of corrective actions...

Already equipped with a fleet of 4 long-haul aircraft (1 A330F and 3 B777Fs), it will be further reinforced with eight Airbus A350Fs by 2027, making CMA CGM AIR CARGO the launch operator of this new aircraft. Moreover, thanks to support from a partner, AIR CARGO now operates on the transpacific route with two additional B777Fs that we own. As part of its development, the airline CMA CGM AIR CARGO is looking for an intern for the Airworthiness Monitoring Department. MISSION DESCRIPTION Your mentor will help you identify your professional goals and assist you in developing your skills. Internship topic: Analysis and optimization of the CMA-CGM Air Cargo fleet maintenance program - Analysis of the effectiveness of the B777F and A330F maintenance program - Study of aircraft equipment reliability (MTBF, MTBR, etc.) - Preliminary analysis of the maintenance program for the incoming A350F (new type certificate) in collaboration with AIRBUS. In addition, you may participate in the...

Already equipped with a fleet of 4 long-haul aircraft (1 A330F and 3 B777Fs), it will be further reinforced with eight Airbus A350Fs by 2027, making CMA CGM AIR CARGO the launch operator of this new aircraft. Moreover, thanks to support from a partner, AIR CARGO now operates on the transpacific route with two additional B777Fs that we own. CMA CGM Group is investing massively in Artificial Intelligence and new technologies, partnering with global leaders to create cutting-edge solutions for the logistics and aviation industries. MISSION DESCRIPTION: As an AI Development Intern within the Flight Operations Engineering department, you will play a key role in expanding the use of Artificial Intelligence across CMA CGM Air Cargo. Building on the work of a previous intern, who initiated several promising AI projects, your mission will be to continue developing and scaling these initiatives, as well as identify new opportunities where AI can create value for the airline. Your...

YOUR ROLE As part of our finance transformation projects, we are looking for a motivated intern to join our Finance/Business Plan team. You will actively participate in high value-added assignments related to data analysis, reporting, and optimization of our tools. WHAT ARE YOU GOING TO DO ? Under the supervision of your mentor, you will be involved in the following tasks within the Business Plan team: - Updating and monitoring the 5-year Capex (Investments) database: Contributing to data updates and Capex reporting to ensure accurate investment tracking - Assisting the team with the development of the Business Plan model (OneStream tool): performing tests to validate changes and updates to the tool. - Redesigning competitor shipping benchmark work files and historical analysis: reviewing and structuring data related to competitor shipping benchmarks to ensure their reliability and relevance. WHO ARE WE LOOKING FOR? - You have a Master's degree in Finance/Management. -...

YOUR ROLE The shipping sector is carrying out a major transformation in a context of decarbonization of its industry. In perspective and transition period, CMA CGM has committed to use LNG (Liquified Natural Gas) as a marine fuel for its new fleet of container ships. Liquefied natural gas (LNG) is a cryogenic liquid obtained by condensation of a mixture of gases composed mainly of methane. It is stored on board ships at a temperature of approximately -158°C and at atmospheric pressure using a technology of tanks integrated into the structure of the ship, known as "membrane" or "type C" tanks. Its emissions after combustion are lower than those of conventional marine fuels (HFO, MDO). The LNG tank is the place of complex phenomena due to its physical nature as a multi-component fluid that evaporates over time because of the heat ingress through the tank walls and to the effects of sea motion resulting in a sloshing phenomenon which generates additional evaporation, with a...

YOUR ROLE As part of the Logistics Department, you will be involved in monitoring and managing short-term rental contracts and their associated containers. WHAT ARE YOU GOING TO DO ? Within the Logistics Department, you may be responsible for: - identifying and managing the process of returning short-term rental containers to their owners. - maintaining and developing the platform we use to manage "One Way" containers. - maintaining and developing Qlick Sens tools. In this context, you will be required to work on cross-functional projects. You will publish daily and weekly documents and regularly compile statistics that you are able to analyze. You will monitor the performance of SSC (Shared Service Center) agents on a weekly basis. You will participate in the deployment and maintenance of existing tools and make suggestions for their improvement. You will be in contact with agents around the world, SSC teams in India, various members of the Logistics department in...

YOUR ROLE You join the Global Alliance & Partnership department. You contribute to the analysis, administrative and financial monitoring, and implementation of partnership agreements signed with shipowners, aiming to develop and optimize service quality. WHAT ARE YOU GOING TO DO ? Reporting to the Head of Partnership Agreements: You understand and ensure proper application of various types of partnership agreements to anticipate financial and operational impacts. You monitor allocations (surcharges, space imbalances) and produce regular reports to ensure compliance and efficiency. You conduct statistical studies related to contracts, analyze data, and develop management tools for activity tracking. You verify consistency between contracts and operational realities. You advise departments on contract interpretation and execution, share information, coordinate actions, and work with support services to ensure optimal daily follow-up. WHO ARE WE LOOKING FOR ? You are...

Chaired by Tanya Saadé Zeenny, the CMA CGM Foundation was established in 2005 and is primarily committed to humanitarian aid and education. It embodies and translates into concrete actions the family and solidarity values of the CMA CGM Group, a global leader in transport and logistics. In times of crisis, the Foundation leverages the CMA CGM Group's expertise to deliver essential humanitarian supplies. It also supports access to quality education, training and professional integration, as well as educational and social innovation. To date, the Foundation has shipped 100,000 tons of humanitarian aid to 100 countries, supported over 550 educational projects in France, Lebanon, and worldwide, and assisted 55 entrepreneurs through its social incubator, Le Phare. Among its major initiatives, the Foundation is also developing groundbreaking social innovations: L'Entrepôt Solidaire, the first shared logistics platform in France bringing together five leading food aid...

VOTRE RÔLE Au sein de l'équipe de la Fondation, vous contribuerez à la mise en oeuvre et au suivi de différents projets, répartis entre les pôles Communication et France / Engagement des collaborateurs. QU'ALLEZ-VOUS FAIRE ? 1. Soutien au pôle « Projets France » et à l'engagement des collaborateurs - Analyser les demandes régulières de soutien de projets français : réception, tri et première évaluation des candidatures (pertinence, impact, faisabilité). - Rédiger des recommandations à destination de l'équipe de la Fondation. - Appuyer le déploiement opérationnel des projets en cours : aide à l'organisation d'événements (ex. : visites de l'Entrepôt Solidaire), suivi avec les associations partenaires, contribution au reporting et à l'évaluation des projets. - Contribuer au programme d'engagement des collaborateurs du Groupe : - Animer le réseau des 350 collaborateurs engagés basés à Marseille, au Havre, en Martinique, en Guadeloupe et à La Réunion (communication,...