2 offres charge trouvées

-          User Support: Provide first-line support to business users for Amundi Local applications and ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users. -          User Guidance and issue resolution: Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions. -          Incident Management: As a team, actively monitor and manage incidents related to the ALTO Platform, demonstrating immediate availability during working hours to acknowledge and address urgent issues. The candidate should develop the ability to assess and prioritize urgency across multiple topics, ensuring timely resolution and minimal disruption to users. Collaborate effectively with IT teams to escalate and resolve complex issues that necessitate technical intervention. -...

Key Responsibilities Business Development Strategy Represent the Fixed Income investment identity in Asia ex Japan and articulate a consistent message around the characteristics and the investment capability under coverage. Partner with sales to drive the promotion of Fixed Income Strategies and Solutions as a core function, as well as serve as a local specialist relay for selective Global Fixed Income products promotion in Asia, covering all client segments. Work closely with Product and Market Intelligence and Specialist Sales teams to work on new processes and investment solutions to complete the range, in line with regulatory change or new market opportunities.   Position Our Existing Offering Drive the client pitch—including the analysis of client requirements, guide strategy choice, guide and where necessary provide RFP content, and deliver pitch presentations Provide guidance to, train, and motivate Sales and Support employees and position Fixed Income capabilities...