credit-agricole-Amundi
Île-de-France, France
Your mission
Client Trusted Advisor
Establish and maintain a relationship of trust with customer C-levels
Visit clients regularly, spending at least 30% of your time onsite
Complete understanding of the client’s strategic objectives, and mapping them to the Amundi product & services
Client Success and Satisfaction
Building and updating the Client Success Plan (CSP) enabling to reach Client Strategic outcomes in collaboration with the CSM in charge of the account. The CSP orchestrates work from the other Amundi Technology teams (Product, R&D, Client Service, PS) and Amundi AM business lines (MO, Data, Dealing Desk)
Co-animating the Client Success team with the CSM, creating a culture in which people want to do their best and feel an urgent need to improve process and delivery for clients
Monitoring Client Satisfaction
First level of Client escalation (after CSM) for the follow-up of customer requests and tickets.
Claims: driving discussions with Clients (error notes...
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Commercial / Relations Clients
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