credit-agricole-Amundi
Île-de-France, France
Client Services team
Amundi Technology's CS team is the main point of contact for our customers (asset
managers, financial institutions, family offices, asset servicers). Its objective is to increase
Customer Satisfaction.
The CS team is the operational trusted partner of our clients. CS is the main entry point for our
customers consuming the ALTO Solutions and Amundi Business line services (Trading,
Middle Office, Data services, Risk and Compliance).
Your mission
FO & Risk domain management
- Making sure 100% of the FO & Risk domain tickets are allocated to the analysts
according to client SLA commitments
- Enabling Analyst to resolve Tickets according to SLAs (time to acknowledge, time to
deliver)
- Capacity & tickets KPIs reporting to CS & RM management
- Continuous Improvement : identifying initiatives, organizing POCs, sharing them with
the CS & RM management team
Team management & people development
- Recruit, mentor and coach the team of CS...
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IT, Digital et Data
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