Piano
33700 Mérignac, France
Piano Overview
Piano's Digital Revenue Optimization solution helps digital services grow revenue by better understanding and influencing their customers' behavior. Piano unifies analytics, segmentation, and commercial personalization in one AI-driven application, enabling sites and apps to efficiently maximize the value of every user visit. Headquartered in Amsterdam with offices in the Americas, Europe, and Asia-Pacific, Piano serves a global client base including the BBC, Deutsche Telekom, Nikkei, AXA and the Wall Street Journal. For more information, visit piano.io.
Position Overview
You will join the Product Support Services team and be responsible for assisting our customers in using our Web Analytics solution. With a technical background and strong interpersonal skills, your initial role will be to provide first and second level support for our solutions. You will handle customer queries, diagnostics, analysis, and incident resolution within the contractual deadlines....