5 offres business analyst trouvées

The department acts as the operational interface between Asset Management and Technology and is the primary point of contact for Amundi’s SaaS platforms, ALTO Investment and ALTO Wealth. We serve both external and internal clients as well as colleagues across the organisation. Key responsibilities include coordinating with our Tech Hubs in Paris and Dublin, providing first‑line user and customer support, and supporting platform-related commercial activities (preparation, delivery and follow‑up of demonstrations, onboarding and sales engagements). The team is also responsible for customer success tasks such as training, incident escalation, and feedback coordination with Product and Development. The VIE will provide business and first‑line support for external clients and local end users of Amundi’s ALTO Wealth & ALTO Investment platforms. He/she/they will coordinate closely with Central Europe and Global teams in Paris and Dublin to ensure timely resolution of Jira tickets and...

Composed of around 12 people, AMUNDI CANADA is in charge of commercial activities for the Canadian clients of AMUNDI. Besides its mission, AMUNDI CANADA is hosting a part of the Risk/Compliance/FrontOffice team of AMUNDI TECHNOLOGY As a member of IT Compliance team, you will liaise with Paris and Dublin part of the team to participate to the development of ALTO platform. Your mission concern the maintenance, user support or any project in regards with the regulatory compliance solution

-          User Support: Provide first-line support to business users for Amundi Local applications and ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users. -          User Guidance and issue resolution: Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions. -          Incident Management: As a team, actively monitor and manage incidents related to the ALTO Platform, demonstrating immediate availability during working hours to acknowledge and address urgent issues. The candidate should develop the ability to assess and prioritize urgency across multiple topics, ensuring timely resolution and minimal disruption to users. Collaborate effectively with IT teams to escalate and resolve complex issues that necessitate technical intervention. -...

Amundi IT department is responsible for Business application and user support, providing user training on global systems, and also participating in business application rollouts and projects. User Support: Provide first-line support to business users for Amundi Local applications and ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users. User Guidance and issue resolution:Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions. Incident Management: As a team, actively monitor and manage incidents related to the ALTO Platform, demonstrating immediate availability during working hours to acknowledge and address urgent issues. The candidate should develop the ability to assess and prioritize urgency across multiple topics, ensuring timely...

Locally you will be a member of the Japan Chief Operating Officer Office, functioning as a member of the global Information System Security Team. You will report to CISO Asia and will be in charge for Asian perimeter of: 1.       Conduct risk analysis on IT projects 2.       Conduct security review and assessment of outsource vendors (Third Party Risk Management) 3.       Contribute to global specific projects / initiatives 4.       Contribute to Cyber Resilience plan by assisting with the coordination of streams related to IT and/or Business 5.       Assist Business and IT with; a.       IT security advice / awareness b.       respond to security related due diligence and RFP questions from clients c.        Respond to audits, including regulatory compliance of the respective perimeter (primarily Asia countries) 6.       Contribute to security reporting for local management and global Information security team