3 offres business manager trouvées

The department acts as the operational interface between Asset Management and Technology and is the primary point of contact for Amundi’s SaaS platforms, ALTO Investment and ALTO Wealth. We serve both external and internal clients as well as colleagues across the organisation. Key responsibilities include coordinating with our Tech Hubs in Paris and Dublin, providing first‑line user and customer support, and supporting platform-related commercial activities (preparation, delivery and follow‑up of demonstrations, onboarding and sales engagements). The team is also responsible for customer success tasks such as training, incident escalation, and feedback coordination with Product and Development. The VIE will provide business and first‑line support for external clients and local end users of Amundi’s ALTO Wealth & ALTO Investment platforms. He/she/they will coordinate closely with Central Europe and Global teams in Paris and Dublin to ensure timely resolution of Jira tickets and...

-          User Support: Provide first-line support to business users for Amundi Local applications and ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users. -          User Guidance and issue resolution: Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions. -          Incident Management: As a team, actively monitor and manage incidents related to the ALTO Platform, demonstrating immediate availability during working hours to acknowledge and address urgent issues. The candidate should develop the ability to assess and prioritize urgency across multiple topics, ensuring timely resolution and minimal disruption to users. Collaborate effectively with IT teams to escalate and resolve complex issues that necessitate technical intervention. -...

Responding to RFPs, Requests For Information (RFIs), promoting Amundi existing product(s) or bespoke investment solutions in response to client risk/return objectives and guidelines, as well as updating Annual Due Diligence Questionnaires (DDQs) for existing clients. In all cases, it implies describing the proposed investment solution and its specific features, investment process and philosophy, historical performance, management team, risk mitigation process, trading, competitive advantages in different market cycles etc. Day-to-day responsibilities include: Lead the RFP lifecycle by aligning cross-functional stakeholders to deliver high-quality, compliant responses and ensure on-time submission to support business development objectives. Follow the RFP process by conducting global kick-off calls for requests, defining internal deadlines, identifying the sources of information and highlighting the most important aspects of the proposal to convey high quality answers Work closely...