Customer Journey Specialist M/F

  • credit-agricole-Amundi
  • France
  • 22 août, 2025

Description

Map customer journeys and analyze competitor strategies. Support development and management of current digital tools and websites for 3 countries CZ, SK, BG. Test and validate the UX/UI of new global applications to ensure functionality and user-friendliness. Refine customer personas and support content strategy. Analyze data, create reports, and improve customer experience. Manage tickets in JIRA and ensure data/document accuracy on digital tools. Collaborate across Czech and French teams to align strategies.

Date de début

22 août, 2025

Expérience

0 - 2 ans

Profil

Marketing et Communication

Niveau d'étude

Bac + 3 / L3

Langues à maitriser

Written and spoken English at C1 level is a must; Czech/Slovak/Bulgarian is a big PLUS