4 offres digital analyst trouvées

The department acts as the operational interface between Asset Management and Technology and is the primary point of contact for Amundi’s SaaS platforms, ALTO Investment and ALTO Wealth. We serve both external and internal clients as well as colleagues across the organisation. Key responsibilities include coordinating with our Tech Hubs in Paris and Dublin, providing first‑line user and customer support, and supporting platform-related commercial activities (preparation, delivery and follow‑up of demonstrations, onboarding and sales engagements). The team is also responsible for customer success tasks such as training, incident escalation, and feedback coordination with Product and Development. The VIE will provide business and first‑line support for external clients and local end users of Amundi’s ALTO Wealth & ALTO Investment platforms. He/she/they will coordinate closely with Central Europe and Global teams in Paris and Dublin to ensure timely resolution of Jira tickets and...

A hands-on HRIS / HR operations and automation VIE role supporting HR digitalization, data quality, and regional HR reporting. The role combines operational HR systems maintenance, automation projects (UiPath), FTE reporting & forecasting, and cross-jurisdiction governance to ensure consistent HR data and processes across local, regional, and HQ systems. HR Systems & Support: Operate, maintain, and support core HR systems across the Asia region. Ensure organizational data consistency and provide first-level support and training to local and regional teams. HR Reporting: Prepare and deliver monthly HR updates, dashboards, and KPIs aligned with company strategy. Automation & Digitalization: Develop, test, and deploy UiPath (RPA) robots to automate HR processes such as onboarding and offboarding. Collaborate with IT, Finance, and Admin on cross-functional automation and digitalization projects. Analyze HR processes to identify and implement digital improvements. AI and...

-          User Support: Provide first-line support to business users for Amundi Local applications and ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users. -          User Guidance and issue resolution: Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions. -          Incident Management: As a team, actively monitor and manage incidents related to the ALTO Platform, demonstrating immediate availability during working hours to acknowledge and address urgent issues. The candidate should develop the ability to assess and prioritize urgency across multiple topics, ensuring timely resolution and minimal disruption to users. Collaborate effectively with IT teams to escalate and resolve complex issues that necessitate technical intervention. -...

Map customer journeys and analyze competitor strategies. Support development and management of current digital tools and websites for 3 countries CZ, SK, BG. Test and validate the UX/UI of new global applications to ensure functionality and user-friendliness. Refine customer personas and support content strategy. Analyze data, create reports, and improve customer experience. Manage tickets in JIRA and ensure data/document accuracy on digital tools. Collaborate across Czech and French teams to align strategies.