STAGE - Helpdesk Officer H/F

L'offre

Joining the IT team on infrastructure & support tasks:

-Understand the user questions and respond with supportive & openminded solutions

-Dive into helpdesk challenges autonomously to find a solution, optionally consulting the Luxembourg peers or the expert teams

-Provide user guidelines for self-a-Complete IT knowledge base with solutions identified

-Share innovation with the team improving existing processes

-Prepare and share Teams-based surveys

-Setup (automated) reports on statistics available or on the current situation

-Maintain the existing infrastructure and software environment by the user’s needs

-Implement new components following the dynamic of the IT landscape on the Finance industry

-Ensure IT Security by following the regulatory needs and best-practice standards.

Participating in employee training actions to the requirements of Compliance (AML, Fraud…):

-Participating in the permanent improvement of the systems in place.